Terms & Conditions

Thank you for using the Upstage Education service provided by Upstage Co., Ltd. (hereinafter referred to as the "Company"). These Terms of Service (hereinafter referred to as the "Terms") govern the rights, obligations, conditions, and procedures related to the use of the Company’s services by Members (hereinafter referred to as "Members").

The terms used in these Terms are defined as follows:

Service: Refers to the Upstage Education service provided by the Company to Members, encompassing both free and paid services.
Website: Refers to the online web service platform where the Company posts these Terms, and where Members can register, make payments, and address inquiries related to the Service. The website address is https://edu.upstage.ai.
Member: Refers to a user who agrees to these Terms, formally registers, and uses the Service.
Account: Refers to the unit of identification designated by the Company, consisting of a single login ID and password, allowing Members to authenticate, manage personal information, subscribe, or terminate the Service. Each Member holds one Account.
Stakeholder: Refers to entities or individuals, including their employees, that integrate or provide additional functions or services necessary for the use of the Company’s Service, such as partner companies or sales agencies.
Paid Service: Refers to specific services and related additional services that Members can use by making payments to the Company for a specified period.
Payment Unit: Refers to the unit of purchase for Paid Services, where a monthly plan corresponds to one month, and an annual plan corresponds to one year.
Termination of Use: Refers to the termination of the service usage agreement by either the Company or the Member, or the cessation of recurring payments, resulting in the discontinuation of Paid Services.

Members may apply for membership after reading and agreeing to these Terms. The service usage agreement is concluded, and membership registration is completed upon the Company’s approval. However, the Company may defer approval if there is insufficient capacity in service-related facilities or if technical or operational issues arise, until such issues are resolved.
Members may withdraw from membership at any time, and the Company will process such withdrawals promptly unless there are special circumstances.
The Company may suspend or permanently terminate a Member’s service use or unilaterally terminate membership if the Member violates these Terms. In such cases, the Member shall bear all responsibility for any resulting damages.
The Company may reject a membership application or restrict account use (e.g., suspension or deletion) if:

(1) The Member has a history of account deletion by the Company.

(2) The Member fails to provide required information or provides false information during account creation.

(3) The applicant is a minor.

(4) There is a risk of personal information leakage.

(5) The Member applies for or uses the Service for purposes that violate relevant laws, are antisocial, or contravene public morals.

(6) Other reasons comparable to the above that violate these Terms, related laws, or the Company’s operational policies.

The Company shall make these Terms publicly available so that Members can review important details before registering for or using the Service.
These Terms are posted on the Website or Service interface or notified through other means, and they take effect for all Members who agree to them. Certain provisions of these Terms may remain effective even after the termination of the service usage agreement.
The Company may amend these Terms within the scope permitted by relevant laws. In case of amendments, the Company shall notify Members of the proposed changes at least seven (7) days before the effective date via service announcements or other means. For changes disadvantageous to Members, notification shall be made at least thirty (30) days in advance.
If a Member does not explicitly reject the proposed changes, withdraw from membership, or terminate service use by the effective date of the amended Terms, the Member is deemed to have accepted the changes. The Company shall not be liable for any damages resulting from a Member’s failure to review the amended Terms. Changes related to free services take effect immediately, while changes related to Paid Services apply from the first day of the next Payment Unit.
If a Member explicitly rejects the amended Terms, the previous Terms shall apply until the end of the current Payment Unit for Paid Services, after which service use may be terminated.
These Terms apply from the date a Member agrees to them until the termination of service use. However, certain provisions, such as Personal Information Management (Article 15), Service Copyright and Usage Rights (Article 17), Company’s Liability (Article 18), and Member’s Liability (Article 19), may remain effective after termination if necessary.

Members must provide the Company with the information necessary to use the Service. Failure to provide such information may result in full or partial restrictions on service use.
When required to provide information under these Terms, Members must provide truthful and lawful information. The Company shall not be liable for any disadvantages arising from the provision of false or illegal information.
Members are responsible for managing their Accounts and must not allow third parties to use them. The Company may implement password entry or additional identity verification procedures to prevent unauthorized use of a Member’s Account by third parties.
If a Member becomes aware that their Account has been stolen or used by a third party, they must immediately notify the Company. The Company shall not be liable for any disadvantages resulting from a Member’s failure to notify or follow the Company’s instructions after notification.
Members may view and modify their information through the Website. However, certain Account information necessary for service provision and management may not be modifiable, and modifications or additions may require identity verification.

Members must not engage in the following acts when using the Service:

(1) Providing false information during application or modification, or misusing another’s Account or password.
(2) Acts that damage another’s reputation or cause disadvantage.
(3) Infringing on the Company’s or a third party’s copyrights or other rights.
(4) Distributing information, text, images, or audio that violates public order or morals to others.
(5) Uploading or distributing materials infected with computer viruses that cause malfunctions or destroy or disrupt information in service-related systems.
(6) Intentionally interfering with service operations or transmitting information that could disrupt stable operations.
(7) Causing abnormal traffic or using unauthorized automation programs (e.g., DDoS, hacking).
(8) Copying, modifying, distributing, selling, transferring, leasing, pledging, or allowing others to use service usage rights (ID, password, etc.) or software without the Company’s consent, or attempting to reverse-engineer, extract source code, replicate, disassemble, imitate, or modify the Service.
(9) Impersonating others or falsely representing relationships with others.
(10) Distributing false information for personal or third-party financial gain or to cause harm.
(11) Transmitting or posting information (including computer programs) prohibited by relevant laws.
(12) Posting or sending emails/messages while impersonating or misrepresenting the Company, its affiliates, or their employees.
(13) Unauthorized probing, leaking, altering, or damaging data (including electronic medical records) or communication networks managed by others.
(14) Other acts deemed illegal or unjust.
2. Members must comply with and implement measures required by relevant laws, such as the Personal Information Protection Act, at their own responsibility when using the Service.
3. Members shall bear full responsibility and disadvantages arising from the information they provide and any inaccuracies therein.Members must immediately notify the Company of the following:
(1) Service access disruptions.
(2) Leakage or potential leakage of personal information, electronic medical records, or other data registered with the Service.

The Company provides (or plans to provide) the following services. Specific details are outlined on the Company’s Website at the time of the service usage agreement or in separate materials provided to Members:
Online Learning Services:
Provision of a learning platform for taking or offering online courses.
Access and management of course content (videos, quizzes, learning materials, etc.).
Tracking and evaluation of individual learning history and achievements.
Issuance of digital certificates (badges) upon course completion.
Content and Community Services:
Discussion boards and Q&A functions for communication between instructors and learners.
Upload and sharing of learning materials (documents, images, PDFs, etc.).
Support for group learning, feedback, and community activities.
Additional services ancillary to the above.
The Company may modify or update the Service to improve it. The Company will notify Members of such changes or updates in an appropriate manner.

To enhance understanding of the Service, the Company may provide beta tests, trial versions, evaluation versions, preview versions, or public beta versions (collectively, “Beta Services”) for a certain period (subject to change based on Company policy). Beta Services are provided “as is,” including potential errors, without separate warranties.
Members must exercise special care to avoid infringing the Company’s intellectual property rights or trade secrets while using Beta Services. Specifically, unauthorized actions such as capturing Service screens and sharing them with others, allowing unauthorized third parties to use the Service without Company approval, or showing Service screens to employees of competing companies constitute infringement of the Company’s intellectual property and trade secrets.
The Company shall not be liable for issues arising from changes or discontinuation of Beta Services.

The Company may suspend a Member’s service use without prior notice in the following cases:
System breaches caused by a Member’s negligence in system security management, affecting the Member or others.
Suspension of service to other Members to prevent the spread of incidents originating from a Member’s system.
Use of the Service beyond the scope defined in these Terms.
Damages to the Member or third parties due to inaccurate or illegal information provided by the Member.
Disruptions caused by equipment, software, applications, or operating systems installed by the Member.
When suspending service use under this Article, the Company shall notify the Member of the reason for suspension, the duration, and the official means to raise objections. The Company shall promptly restore service use once the reasons for suspension are resolved or no longer valid.
The Company may charge fees for Paid Services during periods of suspension caused by reasons listed in this Article and shall not be liable for such periods.

The Company strives to provide continuous and stable services. However, the Company may interrupt services in the following cases:
Unavoidable circumstances such as regular/temporary maintenance, upgrades, or diagnostics of service facilities.
Disruptions due to power outages, equipment failures, or excessive usage that hinder normal service use.
Inability to maintain services due to termination of contracts with affiliates, government orders/regulations, or other Company circumstances.
Failures in cloud or communication services provided by third-party providers.
Nationwide network failures or equivalent force majeure events.
Service disruptions due to illegal external attacks despite the Company’s compliance with legal protective measures.
Other force majeure events beyond the Company’s prediction or control, such as natural disasters or national emergencies.
For interruptions under Clause 1, Item 1, the Company shall provide reasonable advance notice to Members. If advance notice is impossible due to unforeseen or uncontrollable reasons (e.g., disk/server failures or system issues not due to the Company’s intent or negligence), notification may be provided afterward.
The Company may charge fees for Paid Services during periods of interruption caused by reasons listed in this Article.
The Company may, at its discretion, modify, interrupt, or terminate all or part of the Service for operational, managerial, or technical reasons. In such cases, the Company shall provide sufficient advance notice to minimize Member harm.
In accordance with the Telecommunications Business Act, the Company shall notify Members of the claimants, criteria, amount, procedures, and methods for compensation within thirty (30) days from the date service is restored or the cause of interruption is resolved. Compensation shall be provided to eligible Members within thirty (30) days from the notification date.

Members bear all risks and consequences of using the Service.
The Service is provided “as is” and “as available” at the time of the agreement, and the Company disclaims, to the fullest extent permitted by law, all express or implied warranties, including but not limited to merchantability, accuracy, quality, durability, reliability, performance, fitness for a particular purpose, intellectual property rights, non-infringement, uninterrupted service, security, or prevention of data damage or loss.
The Company is not responsible for issues arising from changes to a Member’s computer hardware or operating system after the Service begins. The Company does not represent or warrant the validity, accuracy, reliability, quality, stability, completeness, or timeliness of information provided by the Service. The Company is also not liable for damages caused by newly discovered viruses or harmful programs after the Service launch.
For third-party functions and services (e.g., integrations with subcontractors or payment terminals) provided in connection with the Service, the Company does not warrant their suitability for a Member’s specific purposes and is not liable for any consequences arising from their use.

The Company takes necessary technical and administrative measures to prevent loss, theft, leakage, alteration, or damage to Members’ information in accordance with its Privacy Policy. Upon termination of these Terms or the agreement, the Company shall promptly destroy Members’ information unless required to retain it under other laws or with the Member’s separate written consent.
Except where the Member consents or as permitted by law, the Company shall retain and use Members’ information only for the purposes and scope necessary to fulfill these Terms and shall not use or provide it to third parties for other purposes. However, the Company may delegate information processing to third parties, in which case the details and recipients of such delegation shall be disclosed to Members per the Privacy Policy.

If posts created by Members during Service use contain content that violates the Act On Promotion Of Information And Commuications Network Utilization And Information Protection(hereinafter “Information and Communications Network Act”) or the Copyright Act, the Company shall not be liable for disputes arising from such content.
The Company may use all tangible or intangible outputs generated, created, or acquired by Members during or as a result of Service use to the extent necessary for Service provision, improvement, or research and development of new services.
Upon receiving a report of rights infringement due to posts or discovering such infringement, the Company may take measures such as deleting or blocking access to the posts in accordance with applicable laws and its rights infringement reporting procedures.

All intellectual property rights, including copyrights related to the Service, belong to the Company. Members may use the Service and its content only within the limited scope of the Service’s intended purpose.
Members must not, without prior consent from the Company or Stakeholders, use information obtained through the Service to which intellectual property rights belong for purposes other than Service use (including reproduction, transmission, editing, publication, performance, distribution, broadcasting, or creation of derivative works) or provide, disclose, or allow others to use such information.
Members acquire no rights beyond the limited usage rights for the Service and must not engage in acts that infringe intellectual property rights, such as copying, modifying, or altering the Service or its programs.
If a Member infringes the Company’s copyrights or other intellectual property rights, the Company may take civil or criminal action against the Member.

Members must comply with these Terms, including Article 7, Clause 1, relevant laws, and the Company’s regulations and notices, and must not engage in acts that interfere with the Company’s operations.
If a Member is required to compensate the Company for damages, the scope of compensation includes, but is not limited to, the Company’s legal fees, expenses, and other damages.
As service usage rights are granted based on Account information, the Company is not responsible for incidents or losses due to mismanagement of Accounts, and Members bear full responsibility for Account management.
The Company does not intervene in disputes between Members or between Members and third parties related to the Service.

If a Member violates the obligations of these Terms or disrupts the normal operation of the Service, the Company may restrict service use through measures such as warnings, temporary suspensions, or permanent bans.
If a Member does not use the Service for more than one year, the Company may restrict use to protect Member information and enhance operational efficiency.
The Company shall notify the Member before or after restricting service use under this Article.
Members may file objections to restrictions under this Article, and if the Company deems the objection valid, it shall promptly restore service use.
The Company is not liable for damages to Members or third parties caused by justified restrictions under this Article.

Terms of Service

Chapter 1: General Provisions

Article 1: Purpose

Article 2: Definitions

Article 3: Membership Registration, Withdrawal, and Termination

Article 4: Effect and Amendment of Terms

Article 5: Matters Not Covered by Terms

Chapter 2: Members

Article 6: Provision and Management of Member Information

Article 7: General Obligations of Members

Chapter 3: Services

Article 8: Service Details

Article 9: Service Usage

Article 10: Provision of Beta Services

Article 11: Suspension of Service Use by the Company

Article 12: Service Interruption, Modification, or Termination

Article 13: Information Provision

Article 14: Limited Warranty

Chapter 4: General Provisions

Article 15: Personal Information Management

Article 16: Member Posts and Data

Article 17: Service Copyright and Usage Rights

Article 18: Company’s Liability

Article 19: Member’s Liability

Article 20: Sanctions and Restrictions

Article 21: Language

Article 22: Dispute Resolution

Supplementary Provisions